Access Appointments

We do not charge for missed or late cancelled NHS appointments.

However, if you fail to attend or late cancel (within 24hrs of the appointment) on three occasions the practice will no longer be able to offer you NHS appointments.

Please give at least 24 hours' notice for any cancellations. If you turn up late (after your scheduled appointment time) this will be classed as a failed to attend. This also applies to children's appointments.

We have a long waiting list of people wanting NHS dental treatment. Missed appointments cost the NHS significant amounts of money and deprive people of appointments who need them.

When booking a Hygienist or private appointments we require the fee upon booking.

Please give at least 24 hours' notice for any cancellations. If you turn up late (after your scheduled appointment time) this will be classed as a failed to attend. Failing to attend or late cancellations will result in losing your payment.

Here at the Dental Suite @ Docklands we appreciate that understanding treatments and advice can be difficult for those individuals whose first language is not English. We work closely with Tower Hamlets Translation service to allow an interpreter to be made available where required.

Fear of the dentist affects one in four, but there are ways to help you control your anxiety

A survey by the British Dental Association found that 25% of people were afraid of visiting the dentist.

As with any type of anxiety, there are varying degrees of fear of the dentist. The most common, and least severe, is simply a fear of the unknown. This may arise if you’ve heard horror stories from other people or you're worried about what could happen.

The next level of fear is dental fear, which is a reaction to a known danger. For example, you may have had a tooth removed and experienced some pain. As a result, you may worry about experiencing it again.

Dental phobia is similar to dental fear but is more severe. It's often the result of a bad past experience. For some people, dental phobia can be so crippling that simply seeing a toothpaste advert or a dental surgery can cause distress.

If you need dental treatment or want to register at a dental surgery, the first thing to do is find a suitable dentist who can help with your phobia. Here at the dental suite, we have extensive experience in dealing with dental phobic patients.

Once you're at the surgery, your dentist will take a history to find out why you're frightened. They will work out what needs to be done and explain this carefully. We aim to be sympathetic and prepared to spend time explaining things to you and making you feel at ease.

The Dental Suite @ Docklands is family practice and actively encourages all members of the family to attend. We have no restrictions on who we are able to see and offer NHS dental to all people.

We are a DDA compliant practice with lift access and specially designed dental chairs to allow easy transfers for those less able. In certain circumstances we may be required to refer certain individuals whose disability is severe to community dental services.

We offer a wide variety of appointments including Saturday appointments. Please refer to our contacts page for opening times.

We have emergency slots available for each day and they will be given out on a first come first basis after triage by the reception team.

The Practice takes it very seriously if a member of staff is treated in an abusive or violent way.

However aggressive behaviour, be it violent or abusive, will not be tolerated and may result in you being removed from the Practice list and. In extreme cases, the Police will be contacted.

In order for the practice to maintain good relations with their patients the practice would like to ask all its patients to read and take note of the occasional types of behaviour that would be found unacceptable:

1. Using bad language or swearing at practice staff
2. Any physical violence towards any member of the Team or other patients, such as pushing or shoving
3. Verbal abuse towards the staff in any form including verbally insulting the staff
4. Any form of intimidation
5. Racial abuse and sexual harassment will not be tolerated within this practice
6. Persistent or unrealistic demands that cause stress to staff will not be accepted. Requests will be met wherever possible and explanations given when they cannot
7. Causing damage/stealing from the Practice’s premises, staff or patients

We offer payment by Debit/Credit Card and Cash. Please note we no longer accept Cheque as method of payment.

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